View slides from presentation on energy efficiency programs: South Jersey Gas (Oct. 21, 2021)
Learn about programs to help you save energy and money:
- Residential: sjgsaveenergy.com
- Commercial: southjerseygas.com/save-energy-money/commercial-savings.aspx
South Jersey Gas
Phone: 609-561-9000
Phone: 1-888-766-9900
Email: customercare@sjindustries.com
Gas Leak Hotline
1-800-582-7060
Energy Efficiency
1-800-648-0138
Report Meter Tampering
1-800-658-TIPS
Switch to Natural Gas
1-800-822-9276
Customer Bill of Rights
According to The New Jersey Board of Public Utilities, your customer rights are as follows:
1. You have the right to utility service if you are a qualified applicant.
2. You shall not be asked to pay unreasonably high deposits as a condition of service, or make unreasonable payments on past due bills.
3. You have the right to budget billing or payment plans if you are an electric or gas customer.
4. You are entitled to at least one deferred payment plan in one year.
5. You have the right to have any complaint against your utility handled promptly by that utility.
6. You have the right to call upon the Board of Public Utilities to investigate your utility complaints and inquiries. Your service may not be terminated for nonpayment of disputed charges during a BPU investigation.
7. If you suspect your meter is not working properly, you have the right to get it tested free of charge once a year by your utility. For a $5 fee the meter test will be conducted under BPU supervision.
8. You have the right to a written notice of termination ten days prior to discontinuance of service.
9. Residential service may be shut off, after proper notice, from Monday to Thursday, 8 a.m. - 4 p.m. A utility may not shut off residential service on Friday, Saturday, Sunday, a holiday, the day before a holiday, or if a valid medical emergency exists in your household.
10. Winter Termination Program — If you are an elderly or low-income customer having financial problems paying your bill, you should request that the company enroll you in a budget plan in accordance with your ability to pay. You are required to make good-faith payments of all reasonable bills for service and in return are assured of the right to have gas and electric utility service from November 15 to March 15 without fear of termination of such service.
11. If you live in a multi-family dwelling, you have the right to receive posted notice of any impending shut off. This notice must be posted in a common area and/or sent individually to occupants.
12. You have the right to have a diversion of service investigation if you suspect that the level of consumption reflected in your utility bill is unexplainably high.
13. Service shall not be shut off for nonpayment of repair charges, merchandise charges or yellow page charges nor shall notice threatening such discontinuance be given.
14. You have the option of having a deposit refund applied to your account as a credit or having the deposit refunded by separate check.
If you have a question about your rights, call South Jersey Gas at 1-888-766-9900 or the NJ BPU at 1-800-624-0241.
View fact sheet on Atlantic City Electric's new Smart Energy Network (June 2022)
View FAQ on Atlantic City Electric's new Smart Meters
View slides from presentation on energy efficiency programs: Atlantic City Electric (Oct. 21, 2021)
Electric
Atlantic City Electric
Customer Service
Available 7 a.m. - 7 p.m. Monday through Friday
1-800-642-3780
Getting Information
We know that you want information when the power goes out, and we are committed to keeping you informed as we work to restore your electrical service. There are several ways you can get information during a storm.
Call 1-800-833-7476 to report outages and downed wires. You can request a callback so we can verify if individual or small groups of outages still exist
Use our website to report outages. By entering your account information, you can also get updates, use dynamic outage maps to zoom in and see where outages have occurred, get important contact information and see estimates for when power will be restored
Use our app on your mobile device. You can access outage maps, get restoration estimates, report outages and call us through a direct dial link. Download the free mobile app on your mobile device
To report downed wires and life-threatening emergencies
1-800-833-7476 and follow the prompts
TTY 1-800-898-8056
We cannot respond to outages reported by e-mail. Also, please do not dial 911 for outage information or to report power outages.
Reporting Non-Emergency Streetlight Outages
While Atlantic City Electric installs and maintains most of the streetlights you see, there are other customers, municipalities and state highway departments that are also responsible for some lights.
Exceptions include outdoor lights owned and maintained by municipalities, private businesses, and others. Other examples of non-Atlantic City Electric lights include indoor lights and lights attached to buildings; and lights hanging directly from wires without brackets. Atlantic City Electric does not service any of these lights.
Light Repair Response Time
Atlantic City Electric typically responds to non-hazardous street and area "light out" calls within five business days of notification. In some instances, the actual repairs may take up to 30 days. Longer repair periods might be due to damage to underground wiring, the need to special order parts or if the entire pole and fixture must be replaced. Streetlight repairs may also be delayed during storms or significant weather events. Our field personnel and customer service representatives concentrate on restoring electric service as a priority during significant weather events. If the repairs have not been completed within 30 days, please notify us at 1-800-642-3780.
Video of Presentation on Water and Wastewater Utilities and Rates (Oct. 23, 2023)
Read our updated FAQ on water utility bills (Sept. 1, 2022)
Ocean City Water and Wastewater Rate Information Flyer (Aug. 2022)
Understanding Your Water and Wastewater Bill (NJAW webinar video, May 12, 2022)
Read more FAQs from NJAW informational session (April 8, 2021)
View slides from NJAW informational presentation (April 8, 2021)
Fact Sheet on Ocean City Water and Wastewater Rates (Oct. 2021)
New Jersey American Water Company
Customer Service Center: 1-800-272-1325
Hours: 7 a.m. – 7 p.m., Monday through Friday. For emergencies, we’re available 24/7
Learn More About Your Rates
Visit the dedicated Ocean City Rates landing page on New Jersey American Water’s website to learn more about your water and sewer bill and answers to many frequently asked questions.
New and Improved MyWater
New Jersey American Water updated MyWater, their online customer portal. In addition to the features that customers have come to rely upon, they can now quickly view bill details, review service alerts in their area, sign up online for payment assistance and more. Check out some of the highlights below:
- Easy Bill Comparison: Compare billing changes to your previous month’s bill.
- Usage Quick View: View your bill and usage for this month, last month and last year.
- Service Requests: Send a request to turn service on or off or report an emergency with a click of a button
- Paperless Billing and Auto Pay: Check your enrollment status in paperless billing and auto pay with just a glance. If not enrolled, sign up with the click of a button.
- Payment Assistance: Customers no longer have to call our Customer Service Center to sign up for financial assistance.
